Google Nest Hub is a popular smart home device that can play songs for you, remind you of pre-planned events, and help you sort out your grocery and daily to-do list. However, the Google Nest Hub support forums have been seeing a surge of complaints regarding Google Nest Hub and Nest Max getting stuck on Google Logo/Grey Screen. So we have shared a few troubleshooting tips to fix that issue.
Primarily users are reporting that the Nest Hub or Nest Hub Max remains stuck on the bootup screen only displaying the Google logo. To make matters worse for some other users, the Nest Hub remains stuck on the grey screen and then changes into the black screen. This issue has been plaguing the Nest Hub/Nest Hub Max since early 2021.
Tracking the origin of the problem in the Google support forum takes us back to 2019 when there were a first few complaints reported regarding Google Nest Hub stopping out of nowhere. Even brand-new Nest Hub has faced this issue.
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What’s Wrong with Google Nest Hub?
As per the complaints in the Google support forums, neither factory reset, rebooting nor unplugging the device has yielded any result. The smart home device is usually connected to the Google Home app. After it is getting stuck on the grey screen with the Google logo, the Home app now says that the device is not connected to it.
Following the course of events, Google eventually became aware of the Nest Hub getting stuck on the Google logo and the grey screen. It has also encouraged the users to DM the support with pictures of their seemingly faulty smart home assistant. Though no cornet solution has been implemented officially.
Is Google Nest Hub Showing Google Logo/Grey Screen Covered Under Warranty?
Yes, from the Google support forum, we can confirm that one user received a brand-new unit replacing the faulty Nest Hub. This indicates that the issue comes under the product warranty. So, if you have been facing an issue with your Google Nest Hub or nest Max, then try to replace your faulty unit from Google and get a new device.
Tips to Fix Google Nest Hub stuck on Google Logo/Grey Screen
Although the resetting method has not been completely effective, we are still sharing it in case it works for you. It may be just some sneaky little bug that resetting may fix. Here is how to do a reset which will delete all the data on your Nest Hub.
- Grab your Nest Hub/Hub Max and look at the back side of it.
- Press on the two volume buttons for around a few seconds.
- The Nest Hub will notify you that it is resetting.
- Now, set up the device and connect it to the Google Home app.
Go to Recovery Mode and Reset the Google Nest Hub [1st Gen]
Try to connect the Nest Hub device to a different power outlet to turn it on. If the issue is still unresolved, you can try to get to the Recovery Mode on your Nest Hub/Nest Max and then perform a factory reset.
- Unplug the Nest hub.
- Now, plug back it in again while pressing the volume button.
- When the device turns on release the button.
- Now, perform a factory reset and for that, you can follow the steps mentioned in the previous section.
Reset Google Nest Hub/Nest Max 2nd Gen
Got the 2nd generation Google Nest hub/Nest Max? Then you need to check out this simple workaround to fix the smart home assistant that is only showing the Google logo with a grey backdrop.
- Unplug the Nest Hub from the power outlet.
- Wait for a few seconds and plug it back in.
- Let the Google logo show up on the booting screen.
- Now, repeat the plug-out and plug-in process ten more times.
- You may do the process until you see the Welcome to Google Home on the screen.
- Launch the Google Home app and follow the instructions to set up the Google Nest Hub or Nest Max.
Mind you that the fixes in this guide are only workarounds that have so far been implemented by the users. It seems at times these methods bring positive results and fix the Google Nest Hub/Nest Max stuck on Google Logo/Grey Screen issue. For a few others, nothing worked in fixing the problem. Officially Google community specialists still say we are investigating the issue. Your best bet should be to replace your unit and claim a new one.